Reference

Terms That Govern Your 98fb Account

These terms set out what you agree to when you open and use your 98fb account. Access and eligibility depend on your local law and the regions where 98fb operates — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personSubject to change with notice
98fb Terms That Govern Your 98fb Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available through the channels below. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you get in touch — it speeds up the process considerably.

Live Chat Open the chat window from any page on 98fb. Fastest path for account and payment questions — have your registered mobile number ready.
Email Support Write to our support address for formal queries, document requests, or anything that needs a written record. We aim to respond within one business day.
Help Centre Our help pages cover common account questions, payment steps for bKash, Nagad, and Rocket, and how to submit a formal complaint if needed.
HOW WE OPERATE

How 98fb Handles Your Account Data

We hold your account data only as long as it is needed for the purposes it was collected — transaction records, identity verification, and support history. You can request a copy of the data we hold on you or ask us to correct inaccurate details by contacting support. Account security is your shared responsibility: keep your login credentials private and notify us immediately if you suspect unauthorised access. Players in Dhaka and across Bangladesh access the platform over encrypted connections, and payment data for bKash, Nagad, and Rocket transactions is never stored on our servers beyond what the transaction requires.

Data Retention

We keep your account and transaction records for the period required by our operating licence and applicable law, then delete or anonymise them on schedule.

Your Access Rights

You can request a summary of the personal data we hold, ask for corrections, or raise a deletion request through our support team at any time.

Account Security

Two-factor verification is available on your account. If your registered mobile number changes, update it through account settings before your next bKash or Nagad transaction.

Policy Updates

When these terms change, we post the updated version here and notify you via your registered contact. Continued use of your account after notice counts as acceptance.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations.

These terms apply to anyone who opens or uses a 98fb account. Eligibility depends on your age and whether the platform is available under the laws of your region.

Yes. Withdrawals are routed back to the wallet used for the original deposit where the payment rail allows it. If a reversal is not possible, support will arrange an alternative.

Holding duplicate accounts breaches these terms. If we detect multiple accounts linked to the same person, both may be suspended and any pending withdrawals held pending review.

Contact support via live chat or email with your transaction reference and the date of the payment. We investigate all disputes and aim to respond within one business day.

We will notify you before material changes take effect, via your registered contact details. The updated terms are always posted on this page with the effective date shown.

These terms are governed by the laws of the jurisdiction where 98fb holds its operating licence. Access and eligibility also depend on your local law and the eligible regions we serve.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.