Reference

Everything You Need to Know About Your 98fb Account

Got a question about depositing via bKash, withdrawing to Nagad, or how your account works? This page covers the most common questions we get from players across Bangladesh so you can find an answer fast and get back to the lobby.

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Ways to Reach Our Support Team

Our support team handles account questions, payment issues, and withdrawal queries. Reach out through any of the channels below and we will get back to you with a specific answer, not a generic response.

Team online

Live Chat

Open the chat window from any page on 98fb. It connects you directly with a support agent who can check your account and payment status in real time.

Email Support

Send your question to our support address and include your account username. We respond with account-specific answers rather than templated replies.

Help Centre

Browse the help section for step-by-step account and payment articles. Covers bKash deposit steps, Nagad withdrawal flow, and account verification in detail.

ACCOUNT SECURITY

Why Your Account and Payments Are Secure

We take the security of your account and your wallet transactions seriously. Here is what we have in place to keep your funds and data protected.

SSL Encryption

Every page on 98fb runs on SSL. Your login details, account data, and bKash or Nagad transaction information are encrypted end to end.

Verified Withdrawals

Before a withdrawal is processed, our payments team verifies it against the registered wallet number on your account to prevent unauthorised transfers.

Account PIN and OTP

Your account uses a password plus an OTP sent to your registered mobile number for sensitive actions — adding a new wallet, changing your number, or requesting a withdrawal.

Local Wallet Matching

We only send withdrawals back to the wallet method used for the original deposit. Nagad goes to Nagad, Rocket goes to Rocket — no cross-wallet transfers that could cause delays.

98fb How This FAQ Works for You

How This FAQ Works for You

We put this FAQ together based on what players in Dhaka, Chittagong, and other parts of Bangladesh actually ask us. Instead of making you dig through a long policy document, we have grouped the most practical questions here — account setup, local wallet deposits, withdrawal verification, and how to reach support when something is not straightforward. Each answer reflects how the platform

actually works. If your question is about bKash deposits, Nagad withdrawals, or account verification, you are in the right place. For anything not covered here, our support team is reachable directly and can walk through the specifics with you.

  • bKash
  • Nagad
  • Rocket
PLATFORM AT A GLANCE

What We Offer on 98fb

3
Local payment methods: bKash, Nagad, Rocket
SSL
Encrypted account and payment data
Mobile + Web
Access via phone browser or desktop
EN
English-language account and support

Frequently Asked Questions

These are the questions we hear most often. Each answer describes the actual process so you know what to expect before you start.

Go to the cashier section, select bKash, and we show you the account number to send to. Open your bKash app, send the exact amount, and confirm with your PIN. The deposit reflects in your 98fb account once the transaction clears on the bKash network.

After you submit a withdrawal request, our payments team verifies it against your registered Nagad number. Once approved, the transfer goes out and Nagad processes it to your wallet. Timing depends on network load on the Nagad side.

Yes. Rocket works for both deposits and withdrawals on 98fb. Withdrawals go back to the same Rocket wallet number registered on your account, so make sure that number is current in your account settings before requesting.

A withdrawal goes on hold when our team needs to verify the wallet number matches your account registration, or when additional identity confirmation is required. Check your registered mobile number is correct, or contact support via live chat for a specific status update.

The lobby covers slots from studios like Pragmatic Play and PG Soft, live casino tables via Evolution including Dragon Tiger and Blackjack Ace, a sportsbook with cricket markets covering BPL and international fixtures, and crash games. Availability depends on your eligible region.

Go to account settings, select the mobile number field, and request a change. You will receive an OTP on your current registered number to confirm the update. If you no longer have access to that number, contact support directly with your account details.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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