Reference

How 98fb Handles Your Personal Information

Your account data and payment details — including transactions made via bKash, Nagad, and Rocket — are collected and used only to run your account and process your activity on this platform.

Account data protectionbKash, Nagad, Rocket payment recordsCookie and device dataYour right to request accessApplies to eligible regions

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HOW WE PROTECT DATA

Data Handling and Account Security at 98fb

Account security at 98fb runs on encrypted connections across every session — your login, your payment steps, and your account settings pages all operate over SSL. We do not share your personal data with third parties for marketing purposes. Data is shared only where it is necessary to process your payment (for example, confirming a bKash transaction reference with the payment processor) or where we are required to do so by a lawful authority.

Encrypted Sessions

Every session on the platform — login, wallet top-up, withdrawal request — runs over SSL encryption. Your data is not readable in transit between your device and our servers.

Payment Data Isolation

bKash, Nagad, and Rocket transaction data is stored separately from your general account profile. Access to payment records is restricted to the processes that need it to clear your funds.

Data Retention Policy

We hold your account data for as long as your account is open. After closure, data is retained only for the period required by standard platform operation, then scheduled for deletion.

Your Access Rights

You can request a full export of the data we hold on you or ask us to correct inaccurate details. Submit the request through live chat or email with your account reference.

CONTACT OUR TEAM

Reach Us About Your Privacy

If you have questions about this policy, want to see the data we hold on your account, or need to request a correction or deletion, our support team handles these requests directly. You can reach us through the channels below. State your registered account details so we can locate your records quickly and respond without unnecessary back-and-forth.

What We Collect and Why We Hold It

98fb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your registration details — name, contact information, and the payment method you use to fund your wallet. For bKash, Nagad, and Rocket transactions, we record the transaction reference and amount to verify deposits and process withdrawals correctly.

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We do not store your mobile banking PIN or wallet password at any point. Device and browser data is logged automatically — IP address, session timestamps, and the type of device you access the account from. We use this to detect unusual login activity and keep
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your account secure. We keep your data for as long as your account remains active, and for a period after closure as required by standard platform operation. You can request a copy of the data we hold or ask us to delete it by contacting support
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through the channels listed on this page. Requests are reviewed and responded to in the order they arrive. Availability of this service depends on your local law and the regions where access is permitted. If you are unsure whether using this platform is lawful in your
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location, check your local regulations before continuing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About This Privacy Policy

The questions below cover what most people ask when they first read through this policy. If your question is not here, contact support directly from your account dashboard.

We collect your name, contact information, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged automatically to protect your account from unauthorised access.

No. We store only the transaction reference and amount for payment records. Your mobile wallet PIN and password are never captured or held on our servers at any point.

Your data is kept for as long as your account is active. After you close your account, we retain records for a standard period required for platform operation, then delete them.

Yes. Contact support through live chat or email, provide your registered account details, and we will prepare and send a copy of the data held against your account.

We share data only with payment processors to clear your bKash, Nagad, or Rocket transactions, and where legally required. We do not sell or share your data for marketing purposes.

Submit a deletion request through the help centre or live chat. Confirm your registered contact detail and we will process the closure and schedule your data for deletion accordingly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFast bKash Refill InfoCricket PowerPlay

How 98fb Handles Your Personal Information

Data Handling and Account Security at 98fb

Encrypted Sessions

Payment Data Isolation

Data Retention Policy

Your Access Rights

Reach Us About Your Privacy

Common Questions About This Privacy Policy

01 What personal information does 98fb collect when I open an account?

02 Does 98fb store my bKash, Nagad, or Rocket PIN or password?

03 How long does 98fb keep my account data?

04 Can I request a copy of the data 98fb holds on me?

05 Who does 98fb share my data with?

06 How do I ask 98fb to delete my account and personal data?

Privacy Policy

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