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Terms, Eligibility and Your Account Rights

98fb operates under terms that govern how your account works, what you can do on the platform, and what we expect in return.

Account eligibility varies by regionbKash, Nagad, Rocket subject to policy termsLocal law governs accessTerms apply from account creationContact support for policy questions
98fb Terms, Eligibility and Your Account Rights
POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a question about these terms, need to request an account change, or want to understand how your data is handled, our support team is the right starting point. You can reach us by live chat directly from the 98fb site, by email for written requests, or through our mobile-accessible help centre from any device in Bangladesh including Dhaka and Chittagong.

Team online

Live Chat

Start a live chat session from any page on the 98fb site. Fastest path for account-specific or terms-related questions that need a quick answer.

Email Support

Send a written request to our support address for formal policy queries, data requests, or account closure. We respond to every message in the order received.

Help Centre

Browse the help centre from your mobile browser — no app download needed. Policy articles, account steps, and wallet verification explained in plain language.

ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Your account security and data handling sit at the centre of our legal commitments. We use SSL encryption across all pages and encrypt payment data tied to bKash, Nagad, and Rocket transactions. Account login is protected by OTP verification — each session requires a one-time code sent to your registered mobile number, so access is confirmed at every entry point. We keep your data only as long as legally required and do not share it with third parties outside what our privacy policy describes.

SSL Encryption Every page on 98fb runs over SSL. Payment data from bKash, Nagad, and Rocket transactions is encrypted end-to-end and never stored in plain text on our servers.
OTP Account Login Every login triggers an OTP to your registered mobile number. No session opens without that code, reducing unauthorised access risk on shared or public devices.
Data Retention Policy We retain account and transaction records only for as long as our policy and applicable law require. You can request a summary of what we hold by contacting support.
Request Account Changes To update personal details, request data deletion, or close your account, contact support by live chat or email. We process verified requests in line with our stated policy.

Common Questions About Our Terms and Policies

These questions cover what Bangladesh account holders ask most about eligibility, data rights, wallet policy, and how to act on a legal request.

Eligibility depends entirely on your local law and region. We do not make a legal determination for you. Check whether online gaming is lawful in your area before opening an account.

No. Our policy requires that the wallet name matches your registered account name. Deposits from third-party bKash, Nagad, or Rocket accounts may be suspended pending verification.

Withdrawals return to the same Rocket wallet used for the deposit. This applies to bKash and Nagad too. It is a standard fraud-prevention measure and cannot be overridden.

Contact our support team by email or live chat and submit a data request. We will confirm your identity and respond in line with our data retention policy and applicable law.

We post updates on the site. Continuing to use 98fb after a change is posted means you accept the revised terms. If you disagree, contact support to close your account.

Reach our support team via live chat or email and request account closure. Any pending balance tied to bKash, Nagad, or Rocket should be withdrawn before you submit the request.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.